Retrieving Lost or Stolen Account

Have you lost your account? Have you forgotten your password? Or has your account been stolen? Then do not worry!! Here you will learn how to get your account back!!

Well there are two methods of getting your account back, which are as follow;

• First method is, when your account is linked to your email.
• Second method is, when your account is not linked to your email or you have lost the access to your email.

First Method:

In first method, when you have an email linked with your account. All you have to do it to press "Lost nickname or password?" located at the top right login dialogue box. After that you will be asked to input your email with which your account was linked. As soon as you will enter your email, the recover button will raise.

     Press the recover button; if your email is correct and is registered, you will see a dialogue box saying "A letter with instructions have been sent to your e-mail address".

    Then go to your email and open that mail. You will see a link inside the mail, press it and it will take you to another window where you will be asked to enter your new password and your email (if you want to change your email you can use this method too).

     Just in case if the link in the mail does not works then send a mail again, if it still continues then use the second method for recovering your account (or changing the password).

Second Method:

The second method, when your email is not linked to your account. If you told your password to someone and he/she changed it or you forgot what it was or you don't remember exactly what you wrote or you have lost your access to your email. In first case if someone changed it, then you should be worried about he/she wasting everything you have... In second case.... You don't need to worry...

     There are two ways of getting your account back, one involves a form and the other one involves sending an email. In the first way you have to fill the form and you should try to get everything correct, so that they would know if it is your account or not, the form can be found here. The second way involves an email. I will tell you how to write it and where to send it. To write them an email for retrieving your account, you need to tell them a few things and in the following way (don't change the order);

At first give your mail a subject according to your situation; either lost account or change email or whatever your case is. Then write the following things inside your mail;

1. Your nickname here.
2. The date of when you purchased anything from shop.
3. Any referrals.
4. The email with which you account was linked (leave it black if it wasn't).
5. Any bans.
6. The last date/time you went on your account.
7. The name of the state and country from where you are playing from, and also a screenshot of your IP. For screenshot you can use the program "Lightshot" and for IP go here. After going there take screenshot and upload it via lightshot and just post the link here.
8. The last hull you purchased.
9. The last turret you purchased.
10. The email you want you account to be linked with.

After writing all that, send the email to "help@tankionline.com"; they will get to you as soon as they can. Good Luck and wish you all the best.

If you have any problem let me know. I will get to it as soon as I can.